KCC MISSION STATEMENT

 

There are over 30,000 registered plumbing & heating companies in the UK. The vast majority of these companies will provide expert plumbing & heating knowledge and carry out plumbing & heating jobs to at least a satisfactory standard. We at KCC also provide the same expertise & delivery. However, of those 30,000 registered companies, we would suggest the majority do not offer the service KCC strive to offer – a remarkable & reliable customer service.

Many consumers across the UK complain about the reliability of plumbing & heating engineers; always late with no pre-warning, no shows, hard to contact, no response, poor aftersales care, untidy & impolite.

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Our KCC Team offer a customer service that will set us apart from the standard plumbing & heating company. Our customer service will include:

• Quick response.

• Fully managed office.

• Scheduling programme for appointments & timeslots, including appointment confirmation email & text.

• Real time communication with customers/tenants/agents for changes in schedule.

• Polite, tidy & courteous KCC Team members.

• All data & documents, including information on previous repairs and attendance, are stored & secured for a more efficient service and for customer peace of mind.